Technical Support

Quick, courteous, knowledgeable

These are the key words we would like to use to describe our Technical Support. Always just a fast phone call or email away, our customers can count on us to make sure technical issues are resolved quickly and efficiently whenever they arise. From deployment to upgrades, Xserve's Technical Support Engineers stand ready to help your company's solutions succeed. We ensure that out partners are well equipped to deliver the First level support, on time.

The support function also has deep understanding of technical issues and therefore offers support to OEM customers as well as channel  partners. Our  team of  highly  trained  technical  staff   offers   24 hours   technical support  as well as training support to its partners.

Professional Services

At Xserve, we are dedicated to making certain that you are able to extract every ounce of value from your products and solutions, and to ensure that all your interactions with us or our partners are as productive as possible.

To meet the demands of our Customers' high level of expectations on service, Xserve takes Support & Service as high priority and executes the pre-sale and after sales support with excellence . Support of Peripherals & Components Division offers Technical support to one and all on the entire range of P&C Division Products. Xserve has in offer to customers a customized and user friendly Web based RMA (Return Material Authorization) software in coherence with our 26 RMA centers across India. Further Xserve also has its TRC (Technical Repair Center), which is even capable of chip level repairs.

Xserve Professional Services experts know how to save you money while ensuring that your storage infrastructure meets and exceeds your requirements for availability, manageability, and performance. From basic product implementations to enterprise-wide storage systems, our Professional Services team delivers seamless evaluation, design, and deployment services for enhancing existing storage infrastructures or creating new ones, disaster recovery planning and design, data migration services, and more.